Resetting Your Gonzaga Password

Topic

Due to information security concerns with generative AI and spoofing, we are changing our password reset process for remote Password Change Requests. As always, users can use the self-service password change tool: https://passwordreset.gonzaga.edu without any additional steps. The Password Reset page connects you to the Microsoft account page what will verify your identity through multi-factor authentication. This is a safe and effective way to change or reset your GU password, and you'll find detailed instructions at the website.

If you need assistance resetting your password, you will either have to visit one of our offices in person: Foley Library lower level 7 am to 5pm OR Next Gen Tech Bar in Hemmingson 8am to 5pm OR you can call in. If you call in, there are additional verification requirements — you will be required to join a video chat and show us a valid ID, such as your Student ID or State Issued ID. We are unable to accept emailed pictures of Identification Documentation as these do not help us verify your identity at the time of the request.

Prerequisites

You must have an active Gonzaga University email account.

Instructions

If you know your current password

If you know your current password, please go to https://passwordreset.gonzaga.edu and click the Change Password button. Enter your current password, then enter your new password twice. Immediately afterwards, please log out of your computer and log back in to apply the new password.

Your password has expired, or you do not know your current password

If you do not know or do not have access to your current password but have Multi-Factor Authentication (MFA) enabled, visit https://passwordreset.gonzaga.edu and click the Reset Password button.

Already changed your password online, but still logging into your Gonzaga laptop with your old password?

This is actually normal for laptops when they are not connected to a Gonzaga network. Next time you bring the laptop to campus and reconnect to the network (Ethernet cable or Gonzaga Community wifi), that will automatically update your login password to the new one.

If you're not bringing the laptop to campus for a long time, try these steps:

1. Log into the PC with your username and old password. 
2. Connect to the VPN (FortiClient). For help with connecting to the FortiClient VPN, please see the article FortiClient VPN. 
3. On your keyboard lock your screen using the WINDOWS + L keys (at the same time) for Windows laptops or choosing the Lock Screen option under the Apple menu for MacBooks.
4. Log into the PC with your username and new password. 

  Note for Gonzaga-owned Macs  

If prompted by Keychain Access, select Update My Keychain and type in the password that was used to previously login to this Mac. 

Need more help?

If you need assistance resetting your password, you will either have to visit one of our offices in person: Foley Library lower level 7 am to 5pm OR Next Gen Tech Bar in Hemmingson 8am to 5pm OR you can call in. If you call in, there are additional verification requirements — you will be required to join a video chat and show us a valid ID, such as your Student ID or State Issued ID. We are unable to accept emailed pictures of Identification Documentation as these do not help us verify your identity at the time of the request.