Popular Services

If you can't find which service to request, submit a general assistance ticket, and we will help you out!


Content Management for Sitecore, Connect or WordPress.


Use this service to request an account in Banner for:
Banner Page Access, Web Time Entry, or Concur.


Request general assistance from the Transact Payments Team


A secure username and password that will grant you access to most applications associated with Gonzaga University.


All other miscellaneous requests that do not fall in a category above OR if you are unsure of where the request should go


Request for support, maintenance, or enhancements in PageUp


Request a change to a Zags Travel and Expense Card


Maintenance, support, and enhancements requests for the Banner HR Module


Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Teams, Forms, Planner, PowerBI, Power Automate, Stream, To Do


This service request should be used by Supervisors to request Sitecore Training, New Sitecore User Account or Remove Sitecore User Account.


SharePoint is a web-based collaborative platform that integrates with Microsoft Office.


Add or edit a Transact Payments Operator Account


Assistance with all aspects of Banner


Service you can use to request for any IT or instructional related service that is currently not available on the service catalog.


Add or update an item on an existing or recently requested Transact Payments site


Request for employee related data, in aggregate, or the creation of a report for ongoing use


Request general assistance regarding Zags Travel & Expense Credit Cards


Request general assistance regarding the Concur system


Change email account address, name, profile pictures, adding a shared mailbox, getting permission to a shared network drive, Update AD Accounts


Adjust Cost Object (Budget) approvers in a Concur Workflow (Expense, Travel Requests or Invoice). Please use this form when personnel changes occur or when a fund or org approval flow needs to be changed.


Gain assistance with login, content, grading, or course issues


Order white 8.5 x 11 copy paper per case