Popular Services
Add or update an item on an existing or recently requested Transact Payments site
If you can't find which service to request, submit a general assistance ticket, and we will help you out!
IMPORTANT: For refund requests related to Tuition/Confirmation Deposits, Study Abroad Deposits, or Housing Deposits, please contact Student Accounts for assistance: studentaccounts@gonzaga.edu
Request general assistance from the Transact Payments Team
Maintenance, support, and enhancements requests for the Banner HR Module
Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Teams, Forms, Planner, PowerBI, Power Automate, Stream, To Do
Content Management for Sitecore, Connect or WordPress.
Use this service to request an account in Banner for:
Banner Page Access, Web Time Entry, or Concur.
Request a change to a Zags Travel and Expense Card
Please use this form to request that a new payments site be created for your department or club. If you’re not sure whether you already have a site or not, please submit a Transact Payments General Assistance ticket to inquire. A “site” refers to a URL with a “Title” and/or “Page Header” with a description of what the site is for (department name, club name, event details, etc.). Items need to be requested separately. This means, after this form is completed, you will need to submit the New Transact Payments eMarket Item form for each individual item you’re selling or accepting payments for.
Change email account address, name, profile pictures, adding a shared mailbox, getting permission to a shared network drive, Update AD Accounts
Request general assistance regarding the Concur system
Add or edit a Transact Payments Operator Account
All other miscellaneous requests that do not fall in a category above OR if you are unsure of where the request should go
Course merge is used to combine multiple sections of a course into a single merged Canvas course
Adjust Cost Object (Budget) approvers in a Concur Workflow (Expense, Travel Requests or Invoice). Please use this form when personnel changes occur or when a fund or org approval flow needs to be changed.
Polycom, extension, VOIP, Auto Attendants, Phone Trees and Call Groups
Zagweb is Banner Self-service that provides convenient access to essential information and services related to your employment (payroll, tax forms), student status (registration, profile, etc) and faculty services (class rosters, FLAC)
Borrow hardware accessories from your department, NGTB, or the Support Center
Apply for a new Zags Travel and Expense Card