Popular Services

If you can't find which service to request, submit a general assistance ticket, and we will help you out!


Content Management for Matrix, Connect or WordPress.


iOT, Google Home, Alexa, Amazon, Sonos, speaker, Smart TV


Ethernet, CAT5, CAT6, Network Jack,


Request general assistance from the Transact Payments Team


Add or edit a Transact Payments Operator Account


Add or update an item on an existing or recently requested Transact Payments site


Borrow hardware accessories from your department, NGTB, or the Support Center


Banner Fund/Org Access Service used for fund/org access request in Finance


SharePoint is a web-based collaborative platform that integrates with Microsoft Office.


IMPORTANT: For refund requests related to Tuition/Confirmation Deposits, Study Abroad Deposits, or Housing Deposits, please contact Student Accounts for assistance: studentaccounts@gonzaga.edu


This service request should be used by Supervisors to request Matrix Training, New Matrix User Account or Remove Matrix User Account.


VPN, Remote Desktop, Citrix Environments


app, install, uninstall, reset


Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Teams, Forms, Planner, PowerBI, Power Automate, Stream, To Do


Request a change to a Zags Travel and Expense Card


Software center, Request install/access


Upload a sticker design and the NGTB will print it on sticker paper and cut it out for you


Polycom, extension, VOIP, Auto Attendants, Phone Trees and Call Groups


This service is to be used to request a new service to be added to the service catalog


Trouble with one of our services? Submit a ticket here, and we'll be on it!


Use this service to request an account in Banner for:
Banner Page Access, Web Time Entry, or Concur.