Popular Services

If you can't find which service to request, submit a general assistance ticket, and we will help you out!

Content Management for Matrix, Connect or WordPress.

iot, clearpass

Borrow hardware accessories from your department, NGTB, or the Support Center

Change email account address, name, profile pictures, adding a shared mailbox, getting permission to a shared network drive, Update AD Accounts

Use this service to request an account in Banner for:
Banner Page Access, Web Time Entry, or Concur.

IMPORTANT: For refund requests related to Tuition/Confirmation Deposits, Study Abroad Deposits, or Housing Deposits, please contact Student Accounts for assistance: studentaccounts@gonzaga.edu

Laptops, desktops

SharePoint is a web-based collaborative platform that integrates with Microsoft Office.

Request a change to a Zags Travel and Expense Card

Banner Fund/Org Access Service used for fund/org access request in Finance

Extension change, Polycom

Polycom, extension, VOIP, Auto Attendants, Phone Trees and Call Groups

Apply for a new Zags Travel and Expense Card

Assistance with all aspects of Banner

Maintenance, support, and enhancements requests for the Banner HR Module

Add or update an item on an existing or recently requested Transact Payments site

CRM, Zag Relationship Management

iOT, Google Home, Alexa, Amazon, Sonos, speaker, Smart TV

Trouble with one of our services? Submit a ticket here, and we'll be on it!

Request general assistance regarding the Concur system

Service you can use to request for any IT or instructional related service that is currently not available on the service catalog.

Printer Troubleshooting

Upload a sticker design and the NGTB will print it on sticker paper and cut it out for you

Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Teams, Forms, Planner, PowerBI, Power Automate, Stream, To Do